The Office of Inspector General, by impartial evaluation, investigation and reporting, seeks to ensure the
integrity of department programs and operations including the fair, accurate and nondiscriminatory
delivery of benefits and services to qualified state residents.

Foster Care Ombudsman (FCO)

First Report of the Foster Care Ombudsman

During the 2019 Legislative Session, HB 2010, relating to Foster Care, created an independent Foster Care Ombudsman. The Ombudsman is required to have experience as a former foster parent or in the area of child welfare.

The Ombudsman Shall:

  • Advocate for the rights of foster children and foster parents and work closely with all involved parties.
  • Investigate and resolve complaints by foster children and foster parents regarding managed care services, public agencies, and social service agencies.
  • Monitor the development of regulations, policies and procedures related to the child welfare system.

The Foster Care Ombudsman is in the process of developing policies and procedures to implement a successful Foster Care Ombudsman Program within the Office of Inspector General, which provides autonomous, independent and neutral oversight of DHHR programs and operations.

Foster Care Ombudsman

Pamela M. Woodman-Kaehler

Deputy Director

Elizabeth M. Hardy

Contact Information:

State Capitol Complex

Building 6, Room 817-B

Charleston, WV 25305

Phone: (304) 558-1117

Fax: (304) 558-1992