The Office of Inspector General, by impartial evaluation, investigation and reporting, seeks to ensure the
integrity of department programs and operations including the fair, accurate and nondiscriminatory
delivery of benefits and services to qualified state residents.

Board of Review (BOR)

Mission Statement

The mission of the Board of Review is to preserve the integrity of Department programs by providing due process to appellants through impartial hearings and timely decisions.

What is the Board of Review?

The Board of Review (BOR) is authorized under state law and functions to provide a fair, impartial, and expeditious hearing process to DHHR customers and providers who feel themselves aggrieved by agency action.

By affording the right to a hearing, the Board ensures due process of law to individuals who are impacted by DHHR programs including, but not limited to:

  • Adult Protective Services (APS)
  • Aged and Disabled Waiver
  • Certified Nursing Assistants
  • Child Protective Services (CPS)
  • Child Care Eligibility
  • Child Care Providers
  • Foster Care Providers
  • Intellectual and Developmental Disabilities (I/DD) Waiver
  • Low Income Energy Assistance Program (LIEAP)
  • Medicaid Eligibility
  • Medicaid Appeals from the Federal Marketplace
  • Medical Services
  • School Clothing Allowance
  • Supplemental Nutrition Assistance Program (SNAP) Eligibility
  • SNAP Disqualification Hearings
  • Take Me Home, West Virginia Program (Money Follows the Person)
  • Traumatic Brain Injury (TBI) Waiver
  • Women, Infants and Children
  • Children's Health Insurance Program (WV CHIP)

Hearings with the Board of Review

Hearings are presided over by state hearing officers or an administrative law judge and are usually held: 1) in person at local DHHR offices, 2) by telephone conference or 3) by video conference.

Reasons for hearings include, but are not limited to:

  • Denial of benefits
  • Termination of benefits
  • Reduction of benefits
  • Disputes over findings by Child Protective Services (CPS) and Adult Protective Services (APS)
  • Closure or denial of foster homes
  • Closure or denial of child care providers
  • Determination of Supplemental Nutrition Assistance Program (SNAP) intentional program violations
  • Nursing facility discharge or transfer
  • Disqualification of Women, Infants, and Children (WIC) Vendors

Important Links


Donna L. Toler

Deputy Director

Scott Hudson

Health and Human Resources Associate

Tessie Estep

Contact Information:

State Capitol Complex

Building 6, Room 817-B

Charleston, WV 25305

Phone: (304) 352-0805

Fax: (304) 558-1992