Thank you for visiting the
WVDHHR.ORG website, a service of the West Virginia Department of Health
& Human Resources. The Department of Health and Human Resources provides
a wide array of service programs. Most programs require confidentiality
of customer records. The Department also follows the Executive Branch
Privacy Policies which can be referenced at
. Any conflict between the program laws and regulations and the
Executive Branch Privacy Policies must be reviewed with agency counsel.
Common Chapters 200 Confidentiality explains basic confidentiality.
Programs with greater privacy protections have explanations within their
websites. If there is an increased privacy protection it is used. Each
Bureau or Office implementing a program has a Privacy Officer/Privacy
Contact who can address concerns about privacy. Individual programs
often offer grievance procedures that may be used to discuss issues of
The following will explain how we handle any / all information we
collect from you during your visit to our website.
Information automatically collected and stored:
When you visit our website to read pages or download information our Web
Server automatically collects and stores information such as:
The name of the Domain from which you entered the Internet (for example,
"XYZcompany.com" if you use a private Internet access account or
“yourcollege.edu if you connect from a university's domain).
IP address of user.
The date and time you access our site.
The pages you visit.
The type of Web Browser you are using
This information is used to measure the number of visitors to the
different sections of our site, and to help us make our site more useful
to our visitors.
You may choose to send us personally identifying information such as an
electronic mail message containing a request for information. We use the
information you provide only to help us gather the information you
request and to respond to your message.
In an effort to respond to your request, any information you submit may
be viewed by various people in a wide variety of government agencies
depending on the nature of your request. In other limited circumstances,
including requests from Congress or private individuals, we may be
required by law to disclose information you submit.
At no time will the Department of Health & Human Resources sell, rent,
loan, trade or lease any information collected on our site. Moreover, we
do not create individual profiles with the information you provide.
Our Website contains links to various other federal agencies and state
organizations. Once you link to another site, you are subject to the
policies of the new site.
You have the right to review the
personal information you provide us, and to fix or update that
information if it is wrong or outdated. Specific programs explain how to
review your information during the application process.
When PII is collected on our website
we use the Secure Sockets Layer (SSL) protocol to safeguard your
sensitive personal information, including your credit card number and
social security number, during online transactions. SSL protocol is the
industry's accepted form of encryption and it provides the highest level
of protection possible for Internet communications.
Using this widely accepted form of SSL encryption, your transaction is
secured from your personal computer to the state’s computer processing
All computers are located behind a secure firewall to protect the
systems and information necessary to support our work.
Offices processing credit card information are compliant with the
Payment Card Industry Data Security Standards (PCI DSS)
Contact the Privacy Officer at