The Quality Control unit conducts statewide reviews to determine the accuracy with which DHHR staff apply the various policies which govern eligibility requirements for applicants and recipients of agency benefits.  Each month, twenty-three (23) Quality Control reviewers reevaluate a statistically-reliable sample of customer benefit cases involving the Food Stamp, West Virginia Works, Medicaid (including  special  reviews as part of the West Virginia Medicaid Pilot), and other special projects as needed.  The results of these efforts provide a performance measurement of the integrity which the DHHR administers its programs.

The functions of Quality Control are mandated by federal regulations in order for the DHHR to receive matching funds for the Food Stamp and Medicaid programs.  In addition to its reviews of those and other programs, the unit often assists the agency with various special projects and audits as may be necessary or helpful.