The Office of Inspector General, by impartial evaluation, investigation and reporting, seeks to ensure the
integrity of department programs and operations including the fair, accurate and nondiscriminatory
delivery of benefits and services to qualified state residents.

Quality Control

Mission Statement

The mission of Quality Control is to assure the integrity of departmental programs through impartial evaluation of program benefit determinations.

The Scope of Quality Control

  • Supplemental Nutrition Assistance Program
  • Medicaid
  • Children's Health Insurance Program (WV CHIP)

Purpose of Quality Control

Quality Control (QC) provides statistical measurement of the performance and payment accuracy of programs administered by the West Virginia DHHR through an unbiased review of the case circumstances. QC also measures the compliance of DHHR programs with federal regulations.

Each month, 22 QC reviewers re-evaluate a statistically reliable sample of customer benefit cases involving SNAP, Medicaid, and CHIP. The results of these efforts provide a measurement of the integrity in which the DHHR administers its programs.


  • SNAP Annual Report
  • Medicaid Annual Report

Important Links


Kent Wakefield

Deputy Director

Greg Bail

Contact Information:

State Capitol Complex

Building 6, Room 817-B

Charleston, WV 25305

Phone: (304) 352-0806

Fax: (304) 558-1992