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Office of the SecretaryBureau for Behavioral Health & Health FacilitiesBureau for Child Support EnforcementBureau for Children & FamiliesBureau for Medical ServicesBureau for Public Health November  19,  2018  
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Hotline Numbers

The Federal and WV State governments operate a number of toll-free resource hotlines to provide information about the following health topics and services:

AIDS/STD Hotline: 1-800-642-8244
Related website:
WV AIDS Program
The AIDS Hotline provides answers to questions regarding HIV and AIDS. The hotline is staffed with counselors trained to provide information about the symptoms of HIV disease, how the virus is transmitted, where to get tested, and how to contact support groups; STD staff perform confidential patient interviews and subsequent partner notification/referral for persons diagnosed with Syphilis, Gonorrhea, Chlamydia, and HIV infection, and also conduct educational presentations to various health care, school or community groups.

Alcoholics Anonymous: 1-800-333-5051
Offers meetings in all 55 West Virginia counties.

Black Lung Programs: 1-877-422-7398
Related website:
Black Lung Clinics Program
Offers information on black lung clinics throughout West Virginia.

Breast & Cervical Cancer Screening Program: 1-800-422-6237 or 1-800-642-8522
Related website:
Breast & Cervical Cancer Screening Program
Provides breast and cervical cancer screening for women who are uninsured or under insured who have incomes at or below 200% of federal poverty guidelines, services include a Pap test, pelvic exam, clinical breast exam, and breast self-exam education for women over 25 years of age, and mammograms for women over age 50.

Child and Adult Abuse Hotline: 1-800-352-6513
Related websites:
Children and Adult Services Directory
To confidentially report suspected incidences of child and adult abuse.

Children with Special Health Care Needs Hotline: 1-800-642-9704
Related website: Children with Special Health Care Needs
Provides evaluation, treatment and habilitation of children under the age of 21 who have chronic handicapping or disabling conditions and whose families have management and referral for other services.

Client Services Hotline: 1-800-642-8589
Offers information and problem resolution for all BCF programs including public assistance, Medicaid eligibility, food stamps, low-income energy assistance, child and adult protective services, and child care assistance.

Customer Service Hotline: 1-877-716-1212
Related Web Service:
Customer Service Reporting Center
Allows Family Assistance customers to report changes in their address, income, household circumstances and answers basic questions about Family Assistance programs such as food stamps, Medicaid and low-income energy assistance.

Division of Recruitment Hotline: 1-888-442-3456
Related website: Division of Recruitment
The Division of Recruitment operates a Clearing house to assist in the development, recruitment and retention of competent primary care providers to serve the people of under served areas of West Virginia. Financial incentive programs available to primary care providers includes the State Loan Repayment Program, and the Recruitment and Retention Community Project.

Domestic Violence State Hotline: 1-800-681-8663
Related website: Family Protection Services Board

If you are in immediate danger we urge you to dial 911. If you need a referral to your closest Domestic Violence Program, you can call the National Domestic Violence Hotline at 1-800-799-SAFE twenty-four hours a day, 7 days a week.

Early Intervention/Part H Hotline: 1-800-642-9704
Related website:
Early Intervention Program
Provides services for children under the age of three who have developmental delay or have risk factors which place them at significant risk of delay; includes assessment to determine services needed by eligible children and families; services to promote the child=s development may include assistive technology, home visits, therapies, transportation to early intervention services, and service coordination.

Early & Periodic Screening, Diagnosis, and Treatment [EPSDT]: 1-800-642-9704
Provides comprehensive health examinations for children with a current Medicaid card who are less than 21 years of age; services includes, but are not limited to, physical exams, developmental assessment, lab testing, dental/hearing/vision testing, immunizations, referral for other services of the Family Outreach Workers to inform the parents of eligible children about EPSDT and refer them to EPSDT providers.

Elderly Hotline - The Financial Exploitation of the Elderly: (866) 241-5062
The Attorney General’s Office has established a hotline for the reporting of financial exploitation of the elderly. The hotline is being operated by the Senior Protection Task Force which was organized by the Clarksburg U.S. Attorney’s Office.

Environmental Health Hotline: 1-800-368-4358
Related website:
Environmental Health Services
Offers information on general environmental health concerns, such as safe drinking water, food and milk inspection, infectious medical waste disposal, etc.

Epidemiology/AIDS Surveillance Hotline: 1-800-423-1271
Provides public health consultation on communicable diseases (e.g., rabies, hepatitis, meningitis, enteric diseases, etc.)  For medical providers, public health professionals, general public, and other concerned individuals. This line may also be used to report reportable diseases to public health or to inquire about reporting laws and procedures including HIV/AIDS reporting. Line is available only during business hours. After hours emergency contact information is available for health care/public health professionals only by calling 304-558-4117.

Family Planning Hotline: 1-800-642-8522
Related website:
Family Planning Program
Serves women, men, and adolescents with income at or below 250% of the federal poverty guidelines; services include gynecological and breast exams, Pap tests, diagnosis and treatment of sexually transmitted diseases, contraceptive supplies, pregnancy testing, health education, and referrals for other services.

Hate Crimes Hotline: 1-888-676-5546
The Hate Crimes Hotline is provided for the reporting of hate crimes to the WV Human Rights Commission.

Health Care Authority Hotline: 1-888-558-7002
Related website:
Health Care Authority
The Health Care Authority has been given responsibility for constraining the rising cost of health care and assuring reasonable access to quality health care services for West Virginia.

Home Health Agency Hotline: 1-800-442-2888
To report complaints regarding home health agencies offering skilled nursing and other in-home patient services.

Immunization Program Hotline: 1-800-642-3634
Related website:
Immunizations Program
Provides information about all program activities from vaccine handling/ordering procedures, surveillance consultation, and essential vaccine-preventable disease information for international travel requirements/precautions.

Pediatric Health Services Hotline: 1-800-642-9704
Offers services similar to EPSDT to non-Medicaid eligible children under the age of 21 who are uninsured or under insured and whose families have incomes at or below 150% of the federal poverty guidelines; services include comprehensive health examinations, limited sick care visits (no inpatient hospital coverage), medications for treatment of illness detected during check-ups, and referrals for other services.

Poison Center Hotline: 1-800-222-1222
Provides emergency treatment advice on accidental exposures to medications and household substances, plant ingestion, snake, spider and other insect bites and stings, chemical spills, occupational exposures, and drug overdoses. Calls are answered by Specialists in Poison Information 24 hours a day, 7 days a week, 365 days a year.

The Problem Gamblers Help Network of West Virginia: 1-800-GAMBLER
Related Website: www.1800gambler.net
We Help problem Gamblers. Free. Confidential. Local.

Radiation, Toxins and Indoor Air Quality Hotline: 1-800-922-1255
Related website:
Radiation, Toxics and Indoor Air Quality Program
Offers information on the dangers and risks involved with radon, asbestos, lead and other toxins, as well as technical assistance for mitigation and testing.

Right From the Start Program: 1-800-642-8522
Serves low-income and Medicaid-eligible pregnant women, postpartum women up to 60 days, and infants less than one year of age; services include coordination of care, enhancements to care such as nutritional counseling and parenting education, payment for transportation to medical appointments through the Access to Rural Transportation (ART) Project, and payment for medical care during pregnancy for women who are ineligible for Medicaid, but meet certain other requirements.

STD/AIDS Hotline: 1-800-642-8244
Offers the general public and health care providers information on the diagnosis, treatment and case finding of AIDS and sexually transmitted diseases including testing sites, educational materials, medical referrals, and the latest treatments available; STD staff perform confidential patient interviews and subsequent partner notification/referral for persons diagnosed with Syphilis, Gonorrhea, Chlamydia, and HIV infection, and also conduct educational presentations to various health care, school or community groups.

Suicide Prevention Lifeline: 1-800-273-TALK (8255)
Related Website: www.preventsuicidewv.org
Suicide is the third leading cause of death nationally; however, suicide is the SECOND leading cause of death among West Virginian youth ages 15-24. Suicide is obviously an issue that should not be ignored. The suicide prevention lifeline is an immediate response line manned 24 hours per day, every day of the year to help you and others through a crisis. You will immediately be connected to the nearest available crisis center for assistance.

Tuberculosis Control Program Hotline: 1-800-330-8126
To report and/or obtain information on the TB program. A surveillance nurse is available to answer questions regarding Tuberculosis, such as symptoms of the disease, how it is transmitted, and where to get tested. Health care providers may use this number to report the diagnosis of the disease and obtain recommendations on treatment and contact investigation.

West Virginia 211 Hotline: 2-1-1
Related website: www.wv211.org
2-1-1 is an easy to remember telephone number that connects people with important community services, disaster information and volunteer opportunities. 2-1-1 brings together existing information and referral providers and crisis services into one coordinated system.

WIC (Women, Infants and Children) Hotline: 211
Related website: WIC Program
To locate the WIC clinic nearest you for an appointment or for more information.

WV Birth to Three: 1-800-642-9704
Related website: Birth To Three

WV CHIP Hotline: 1-877-WVA-CHIP or 1-877-982-2447
The WV Children’s Health Insurance Program is a free or low cost health plan for non-Medicaid eligible children under age 19 who are uninsured and whose family income is at or below 200% of the Federal Poverty Level. Hotline staff provide general program information, mail interested families applications and information about WV CHIP, or provide assistance with completing the application. Staff can also answer questions about health benefits, medical cards, and questions from health care providers.