What is EBT?
Advantages of EBT
Forms & Brochures
EBT Client Training Materials
Direct Deposit
Farmers Market

Retailer Information

Staff Directory
Related Web Sites

How to Use Your Card

How to Use the EBT Helpline
Activate Your Card
Change Your PIN
How to Replace Your Card if it is Not Working, Lost or Stolen
How to Get Your Cash Benefits at No Cost
Where You Can Use Your Card

West Virginians Impacted by July Flooding May Qualify for Disaster SNAP Benefits. Please click here for more information.


The State of West Virginia does not offer a smart-phone application (app) for EBT. Be aware of Fake Smart Phone Apps and Recent Internet Scams.

Click here for more information.

Social Security Anti-Fraud Website

EBT SNAP cardholders can purchase seeds and plants that produce food for the household with their EBT card. Click here for more info and gardening tips.

List of Farmers and Farmers Markets that accept SNAP EBT cards in WV

The USDA is an equal opportunity provider and employer.

(Click here to read the full USDA Non-Discrimination Policy and/or to file a complaint)

Toll Free EBT Helpline
Cardholders Only

  • Balance Inquiry Calls are Limited to FIVE (5) a DAY.

  • Clients may access the UCard Website with No Daily Limits.

  • The balances for the EBT Accounts are no longer announced automatically.

  • Clients MUST select a menu option to hear their EBT Account Balance(s).

  • Clients will hear an announcement of the number of calls the Cardholder has remaining for the Day after they have selected the correct menu option for hearing their Account Balance(s). 

  • For additional information concerning Benefit Availability, call the Customer Service Center at 1-877-716-1212 or your Worker.

  • For more detailed information, please click here -->How to Use the EBT Helpline


    Ucard Website

    All cardholders will be required to register on the UCard Center website with a User ID and password, if they wish to access their benefits online.

    New EBT Card

    The UCard Center website allows cardholders to perform several self-service functions, including:

    • Activating their card
    • Requesting replacement cards
    • Downloading program training materials
    • Viewing pending transactions, and more

    My Alerts

    My Alerts Is Now Available - The EBT vendor is now offering text or voice notification of deposits to your EBT account.  This service is offered at no cost to you and you may change the delivery method or stop or start the alerts at any time.  You may enroll in this free service by calling the EBT Helpline at 866-545-6502 and pressing 6 after you have entered your card number.  You can also choose to receive an email notice of a deposit of a benefit to your EBT account by visiting www.ucard.chase.com.


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    Electronic Government



    West Virginia Department of Health & Human Resources

    Last Updated: November 2, 2017

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    This web site is maintained by the OFFICE of EBT. If you have any questions, comments or suggestions about this site, please feel free to contact WV EBT.