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Where You Can Use Your EBT Card
Types of Purchases Allowed and Not Allowed
Benefits Issuance Schedule


Reminder – Prohibited Purchases in SNAP & WV Works

You cannot use your SNAP benefits to purchase:

  • Alcohol, including beer, wine, or malt beverages.
  • Tobacco products, including cigarettes, cigars, chewing tobacco, e-cigs, e-cig refills, or anything else involving tobacco or tobacco products.
  • Vitamins or over-the-counter medicines.
  • Pet foods or treats.
  • Soap – bar, hand or laundry.
  • Paper Products, such as paper towels or toilet paper.
  • Household supplies, such as cleaning products.
  • Food that will be eaten in the store, and
  • Hot foods.

Also, you cannot use your Mountain State EBT Card with WV Works benefits in any liquor store, casino, gambling or gaming establishment, or any retail establishment providing adult-oriented entertainment in which performers disrobe or perform in an unclothed state for entertainment.

New EBT Vendor

Effective November 1, 2017, Fidelity Information Services, LLC (FIS) is the new vendor responsible for providing WV DHHR with EBT services for the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF – also known statewide as WV WORKS), Child Support Incentive and redirected child support payments to cardholder clients. To minimize the effect on cardholders, current cards remain valid and FIS will only issue new cards based on requests by cardholders. Also, the transfer of cardholder information and transaction history was made from J. P. Morgan to FIS during the weekend of October 27th – 29th since this was identified as the least used period for cardholders. The Office of EBT Banking Services is excited about the new relationship we have forged with FIS. With their assistance in operating and maintaining the EBT services platform, the State of West Virginia can be assured EBT cardholders will receive their benefits on time and be able to redeem those benefits as they wish.

Physical Changes on the FIS EBT Mountain State Card

New cards issued by FIS will be a bit different from the J. P. Morgan cards currently in use.

Changes to the front of the Mountain State Card are:

  • Only the name of the cardholder appears
  • The lettering for the name and account number is flat, not embossed.
  • There are no program eligibility identifiers on the face of the card.

Changes to the back of the Mountain State Card are:

  • The website is now
  • The Retailer Assistance number has changed to 1-877-262-9905.
  • The address to return a found card is now P O Box 290, Milwaukee, WI 53201.

SNAP EBT Equipment Program Ends

FNS announced the SNAP EBT Equipment Program contract with the Farmers Market Coalition (FMC) will come to an end on November 28, 2017. The FNS Contracts Management Division is working on the development of a new Request for Proposals to administer the Program, and fully intends to have the Program operational again by the end of February 2018. FNS has worked with FMC to develop notifications of the Program’s end and request any market or farmer interested in applying for equipment to please email to be placed on a wait list. FNS will notify those contacts once the program becomes operational again.

SNAP Retailer Eligibility Updates

On October 16, 2017, SNAP implemented the restaurant provision of the final rule for all stores. The final rule, “Enhancing Retailer Standards in the Supplemental Nutrition Assistance Program (SNAP)”, requires authorized stores that are considered restaurants to be withdrawn from SNAP, and applicant stores that are considered restaurants to be denied authorization. The final rule can be read in its entirety at: FNS has issued three memorandums in October 2017 to clarify amended SNAP regulations at 7 CFR 271.2 and 278.1 relating to Retailer Eligibility in the final rule. These memorandums may be viewed at

SNAP Retailer Stocking Provisions Change January 2018

On January 17, 2018, SNAP-authorized stores will need to meet new stocking requirements. To continue to accept SNAP benefits, retailers will need to have at least 36 staple food items to meet the stocking requirements of SNAP Criterion A (which most stores are authorized as). The staple foods are broken down into four categories: Vegetables or Fruits; Dairy Products; Meat, Poultry or Fish; and, Breads or Cereals with at least two staple food categories containing at least one perishable variety of food. Further guidance on this new requirement is located at Additional guidance, including the Final Rule can be found at


The State of West Virginia does not offer a smart-phone application (app) for EBT.

Click here for more information on Fake Apps and Internet Scams.

Did you know?

Seeds and plants which produce food for the household to eat are eligible to be purchased with your SNAP EBT card.

The USDA is an equal opportunity provider and employer.

(Click here to read the full USDA Non-Discrimination Policy and/or to file a complaint)

Toll Free EBT Helpline
Cardholders Only

Balance Inquiry Calls are Limited to FIVE (5) a DAY.

Clients may access the ebtEdge Website with No Daily Limits.


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Last Updated: January 10, 2018

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This web site is maintained by the OFFICE of EBT. If you have any questions, comments or suggestions about this site, please feel free to contact WV EBT.