ÿþ <HTML> <HEAD> <META name="keywords" content="ebt, wvebt, wv ebt, electronic benefits transfer, ebt card, wvworks"> <META name="description" content="This is what you should see in the search for EBT"> <TITLE>EBT WV EBT - West Virginia DHHR Electronic Benefits Transfer (EBT)</TITLE> <style> <!-- div.Section1 {page:Section1;} .content_head { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; color: #F00; text-decoration: underline; } .content_details1 { font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-weight: lighter; color: #006; } .content_details2 { font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: #006; } .style7 { font-family: Verdana, Arial, Helvetica, sans-serif; color: #000080; font-size: 12px; margin-left: 5px; } --> </style> </HEAD> <body marginheight="0" marginwidth="0" topmargin="0" leftmargin="0" rightmargin="0" text="navy"> <table border="0" cellpadding="0" cellspacing="0" style="border-collapse: collapse" width="100%" width="100%" id="Navigation Bar border" bordercolor="#000080" bgcolor="#ECEF00"> <tr> <td width="100%"> <table border="0" cellpadding="0" cellspacing="0" style="border-collapse: collapse"" width="100%" id="Navigation Bar Links" bgcolor="#000080"> <tr> <td width="50%"><b><font size="1" face="Verdana"><font color="#ECEF00">&nbsp;&nbsp;</font><a style="text-decoration:none" class="header" title="State of West Virginia Home Page" href="http://www.wv.gov"><font color="#ECEF00">WV.GOV</font></a><font color="#ECEF00"> - </font> <a style="text-decoration:none" class="header" title="Department of Health & Human Resources Home Page" href="http://www.wvdhhr.org"> <font color="#ECEF00">DHHR</font></a><font color="#ECEF00"> - <a href="index.htm">EBT</a></font></font></b></td> <td width="50%"><p align="right"><b><font face="Verdana"><a style="text-decoration:none" class="header" title="DHHR Site Search" href="http://www.wvdhhr.org/"> <font size="1" color="#ECEF00">DHHR Site Search</font></a><font size="1"><font color="#ECEF00"> - </font> <a style="text-decoration:none" class="header" title="DHHR Site Map" href="http://www.wvdhhr.org/site_map.asp"> <font color="#ECEF00">DHHR Site Map</font></a><font color="#ECEF00">&nbsp;&nbsp;</font></font></font></b></td> </tr> </table> </td> </tr> </table> <table border="0" cellspacing="0" width="100%" id="AutoNumber1" cellpadding="0" background="images/headerbgd.jpg"> <tr> <td width="50%"> <a href="index.htm"> <img border="0" src="images/ebt10.jpg" width="600" height="88"></a></td> <td align="center"> <img border="0" src="images2/new_ebtcard_front.jpg" alt="WV EBT Card" width="125" height="80"></td> </tr> <tr> <td width="100%" colspan="2"> <table border="0" cellspacing="0" width="100%" id="AutoNumber2" cellpadding="0"> <tr> <td width="100%" background="images/bluebgd.jpg"> <img border="0" src="images/bluebgd.jpg" width="3" height="3"></td> </tr> </table> </td> </tr> </table> <TABLE border="0" cellspacing="0" id="AutoNumber1" cellpadding="0"> <TR> <TD align="right"> <TABLE border="0" width="98%" id="AutoNumber3" cellpadding="0" height="100%" cellspacing="0" style="border-collapse: collapse" bordercolor="#111111"> <TR> <TD width="20%" valign="top" bgcolor="#FFFFCC" rowspan="2"> <table border="0" cellpadding="4" cellspacing="0" style="border-collapse: collapse" bordercolor="#111111" width="100%"> <tr> <td width="100%" bgcolor="#0000A0"> <p align="center"><b> <font face="Arial" size="2" color="#FFFFFF">Features</font></b></td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2"> <a href="generalinfo.shtml">What is EBT?</a></font></td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2" color="navy"> <a href="factsheet.shtml"> Advantages of EBT</a></font></td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2"> <a href="brochures.shtml"> Forms &amp; Brochures</a></font></td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2"> </font> <font face="Arial" size="2"><a href="training.shtml">EBT Client Training Materials</a></font> <img src="images2/NewAnimated.gif"> </td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2"> </font> <font face="Arial" size="2"><a href="directdeposit.shtml">Direct Deposit</a></font> </td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2"> </font> <font face="Arial" size="2"><a href="farmersmarket.html">Farmers Market</a></font> <img src="images2/NewAnimated.gif"> </td> </tr> <tr> <td width="100%" bgcolor="#FFFFCC"> <p> <img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2"> <a href="retailer.shtml"> Retailer Information</a></font> <img src="images2/NewAnimated.gif"></p> </td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2" color="navy"> <a href="staff.shtml">Staff Directory</a></font></td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2" color="navy"> <a href="links.shtml">Related Web Sites</a></font></td> </tr> <tr> <td width="100%"> <a href="faq.shtml"><img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2" color="navy"> FAQ's</font></a></td> </tr> <tr> <td width="100%" bgcolor="#0000A0"> <p align="center"><b><font face="Arial" size="2" color="#FFFFFF">How to Use Your Card</font></b></td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2"> <a href="ebt_helpline.shtml">How to Use the EBT Helpline</a></font></td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2"> <a href="activate_card.shtml">Activate Your Card</a></font></td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2"> </font> <font face="Arial" size="2"><a href="change_pin.shtml">Change Your PIN</a></font></td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2"> <a href="replace_card.shtml">How to Replace Your Card if it is Not Working, Lost or Stolen</a></font></td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2"> </font> <font face="Arial" size="2"><a href="cash_access.shtml">How to Get Your Cash Benefits at No Cost</a></font></td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2"> </font> <font face="Arial" size="2"><a href="quest.shtml">Where You Can Use Your Card</a></font></td> </tr> </table> </TD> <TD width="0" valign="top" rowspan="2"> </TD> <TD width="62%" valign="top"> <center><img src="images2/farmers2.jpg" width="163" height="159" alt="EBT News"> <p align="center"><font color="#FF0000" face="Arial" class="news_head"><span class="content_details1"><a href="FNS_Certified_FM_Report_02_11_2013.xlsx" target="_blank">List of Farmers Markets that accept SNAP EBT cards</a></span></font></p> <br> <hr color="#000066" width="50%" size="3"> </center> <p class="style7">The EBT Account website was replaced with the UCard Center website in late Fall 2012. Cardholders will continue to have access to all the convenient features of the current website which is located on the back of the EBT card. Now that the UCard Center website is active, the old link will re-direct the cardholder to the new website. As a security measure, all cardholders will be required to register on the new UCard Center website with a new User ID and password. </p> <p class="style7"> <center> <img src="images2/card_front_back_new_url.jpg" width="400" height="200" alt="New EBT Card"> </center> </p> <p><span class="style7">The UCard Center website features a new user interface and allows cardholders to perform several new self-service functions, including:</span></p> <ul> <li class="style7"> Activating their card </li> <li class="style7"> Requesting replacement cards </li> <li class="style7">Downloading program training materials</li> <li class="style7">Viewing pending transactions, and more</li> </ul> <p><span class="style7">My Alerts Is Now Available - The EBT vendor is now offering text or voice notification of deposits to your EBT account.&nbsp; This service is offered at no cost to you and you may change the delivery method or stop or start the alerts at any time.&nbsp; You may enroll in this free service by calling the EBT Helpline at 866-545-6502 and pressing 6 after you have entered your card number.&nbsp; You can also choose to receive an email notice of a deposit of a benefit to your EBT account by visiting <a href="https://ucard.chase.com/siteTransitionEbt.html" target="_blank">www.ucard.chase.com</a>.</span></p> <hr color="#000066" width="50%" size="3"> <p align="center"><font color="#FF0000" face="Arial" class="news_head"><span class="content_details1">EBT Cards</span></font></p> <p align="center"><span class="news_details"><span class="content_details1">As of January 15, 2011, all old EBT cards have stopped working.</span></span></p> <p align="center" class="content_links"><span class="content_details2"><span class="content_details2">For details click</span></span> <span class="content_details2"><a href="Old_EBT_Card_Deactivation.pdf" target="_blank">here</a></span><a href="1-7-11 Old EBT Card Deactivation.pdf"></a></p> <p align="center"><font face="Arial" size="2">Please call the Office of EBT at (304) 558-4126 or email us at <a href="mailto:dhhrwvebt@wv.gov">dhhrwvebt@wv.gov</a> for additional information or any questions you may have.</font></p> <hr color="#000066" width="50%" size="3"> <p align="center"><font face="Arial" size="4" color="#FF0000"><b>THE EBT HELPLINE HAS <i>CHANGED</i>!</b></font></p> <P align="center"><font face="Arial" size="2" color="#FF0000">There are now <b> <u>BALANCE INQUIRY CALL LIMITS</u></b>:</font><ul> <li> <P align="left"><font face="Arial" size="2">Balance Inquiry Calls are </font> <font face="Arial"> <u><b> Limited to FIVE (5) a DAY.</b></u></font></li> <li> <P align="left"><b><font face="Arial" size="2">The balances for the EBT Accounts are no longer announced automatically.</font></b></li> <li> <P align="left"><font face="Arial" size="2">Clients <i><b>MUST</b></i> select a menu option to hear their EBT Account Balance(s).</font></li> <li> <P align="left"><font face="Arial" size="2">Clients may still call with unlimited access to report card lost, stolen or damaged; File a claim or change the PIN. If reporting the card lost, stolen, or damaged, a live operator will connect to your call for immediate assistance.</font></li> <li> <P align="left"><font face="Arial" size="2">Clients will hear an announcement of the number of calls the Cardholder has remaining for the Day after they have selected the correct menu option for hearing their Account Balance(s).&nbsp; </font></li> <li> <P align="left"><font face="Arial" size="2">Benefits are posted by 8:00 AM with no further deposits until the next night.</font></li> <li> <P align="left"><font face="Arial" size="2">For additional information concerning Benefit Availability, call the Customer Service Center at 1-877-716-1212 or your Worker.</font></li> </ul> <P align="left"><font face="Arial" size="2">Since these changes have taken place on the Helpline Menu selections, please refer to the revised &quot;<a href="ebt_helpline.shtml" target="_blank">How to Use the EBT Helpline</a>&quot; for more detailed information!</font><P align="center"><FONT size="2" face="Arial">EASY&nbsp; -&nbsp;CONVENIENT&nbsp; -&nbsp;SAFE</FONT><P align="center"> <font face="Arial" SIZE="4">Toll Free EBT Helpline <b> <br> <u>1-866-545-6502 </u> <br> </b>Cardholders Only</font><P align="center"> </TD> <TD width="18%" valign="top"> <table border="1" cellspacing="0" width="100%" id="AutoNumber1" cellpadding="4" bordercolor="#DDDAFE"> <tr> <td width="100%" bgcolor="#DDDAFE"> <p align="center"><b> <font size="2" face="Arial">BORDER STATES</font></b></td> </tr> <tr> <td width="100%"> <table border="0" width="100%" id="AutoNumber2" cellpadding="3"> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font size="2" face="Arial"> <a href="http://chfs.ky.gov/dcbs/dfs/foodstampsebt.htm" target="_blank">Kentucky EBT</a></font></td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font size="2" face="Arial"> <a href="http://www.dhr.state.md.us/ebt/" target="_blank"> Maryland EBT</a></font></td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font size="2" face="Arial"> <a href="https://www.ebt.acs-inc.com/ebtcard/ohebt/index.jsp" target="_blank">Ohio EBT</a></font></td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font size="2" face="Arial"> <a href="http://www.dpw.state.pa.us/foradults/supplementalnutritionassistanceprogram/electronicbenefitstransferebt/S_001060" target="_blank">Pennsylvania EBT</a></a></font></td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font size="2" face="Arial"> <a href="http://www.dss.virginia.gov/benefit/ebt_card/index.cgi" target="_blank">Virginia EBT</a></font></td> </tr> </table> </td> </tr> </table> <table border="1" cellspacing="0" width="100%" id="AutoNumber1" cellpadding="4" bordercolor="#DDDAFE"> <tr> <td width="100%" bgcolor="#DDDAFE"> <p align="center"><b> <font face="Arial" size="2">NATIONAL LINKS</font></b></td> </tr> <tr> <td width="100%"> <img border="0" src="images/bullet.gif" width="6" height="8"><font face="Arial" size="2"> <a href="http://www.egov.gov" target="_blank">Electronic Government</a><p> <img border="0" src="images/bullet.gif" width="6" height="8"> <a href="https://www.nacha.org/s/quest/" target="_blank"> NACHA</a><p> <img border="0" src="images/bullet.gif" width="6" height="8"> <a href="http://www.fns.usda.gov/snap/ebt/" target="_blank">USDA EBT</a></font></td> </tr> </table><br><a href="http://www.wvdhhr.org"> <img border="0" src="dhhrlogo.jpg" alt="West Virginia Department of Health &amp; Human Resources" width="140" height="78"></a> </TD> </TR> <TR> <TD width="80%" valign="top" colspan="2"> <hr color="#000080" width="90%" size="1"> <blockquote> <p align="center"><font size="2" face="Arial">Last Updated: <!-- #BeginDate format:Am1 -->April 18, 2013<!-- #EndDate --> </font> <p align="center"><font size="2" face="Arial"> <!--webbot bot="HitCounter" u-custom i-image="4" i-resetvalue="0" PREVIEW="&lt;strong&gt;[Hit Counter]&lt;/strong&gt;" i-digits="0" startspan --><img src="_vti_bin/fpcount.exe/ebt/?Page=index.htm|Image=4" alt="Hit Counter"><!--webbot bot="HitCounter" i-checksum="30342" endspan --></font> <p align="center"><font size="2" face="Arial">This web site is maintained by the <b> <a href="staff.shtml">OFFICE of EBT </a></b>. If you have any questions, comments or suggestions about this site, please feel free to contact <b> <a href="mailto:dhhrwvebt@wv.gov">WV EBT</a></b>.</font> </blockquote> </TD> </TR> </TABLE> </TD> </TR> </TABLE> </BODY> </HTML>