Description

Appropriation

Expenditure

Balance

001

Personal Services

$217,076.00

$189,807.45

$27,268.55

004

Annual Increment

$4,861.00

$2,350.00

$2,511.00

010

Administrative Fees

$2,171.00

$1,572.50

$598.50

011

Social Security

$16,606.00

$14,393.63

$2,212.37

012

PEIA

$35,310.00

$38,494.75

$‑3,184.75

014

Workers’ Compensation

$1,454.00

$1,091.19

$362.81

016

PERS

$20,622.00

$16,832.07

$3,789.93

020

Office Exp./Postage

$4,500.00

$1,399.05

$3,100.95

021

Printing

$2,300.00

$4,003.91

$‑1,703.91

022

Building Rental

$14,000.00

$12,450.00

$1,550.00

023

Utiilities

$2,300.00

$2,216.26

$83.74

024

Telephone

$3,000.00

$3,516.49

$‑516.49

025

Contractual

$4,000.00

$2,692.25

$1,307.75

026

Travel

$53,762.00

$58,446.50

$‑4,684.50

027

I S & C

$47,000.00

$55,451.70

$‑8,451.70

110

PEIA Reserve Transfer

$0.00

$1,807.00

$‑1,807.00

031

Association Dues

$300.00

$255.00

$45.00

032

Board of Risk

$1,262.00

$1,262.00

$0.00

034

Household Supplies

$0.00

$47.10

$‑47.10

035

Advertising

$300.00

$0.00

$300.00

054

Computer Supplies

$0.00

$113.36

$‑113.36

038

Maintenance

$1,500.00

$1,019.21

$480.79

051

Miscellaneous

$500.00

$0.00

$500.00

053

Postal & Freight

$2,000.00

$796.83

$1,203.17

257

Court Costs

$500.00

$0.00

$500.00

056

Attorney Legal Services

$1,000.00

$0.00

$1,000.00

527

Training - IS&C/WV NET

$14,014.00

$0.00

$14,014.00

276

Auditors Fees

$0.00

$25.00

$‑25.00

272

IS&C FIMS

$0.00

$762.25

$‑762.25

079

Purchase Card - Equipment

$1,000.00

$532.00

$468.00

262

Travel - Out-of-State

$3,500.00

$2,206.42

$1,293.58

171

Computer Software

$1,000.00

$0.00

$1,000.00

371

Research/Education (Exam Fees)

$6,000.00

$7,554.00

$‑1,554.00

521

Training & Development

$1,000.00

$475.00

$525.00

TOTALS

$462,838.00

$421,572.92

$41,265.08

No.

Date Received

By Phone

Written

Nature of Complaint

Action Taken/Date Resolved/Date

1

07/01/00

ü

Written complaint by Laura Blankenship Re: Jerry Adkins, a Salon, 730 Nitro Marketplace, Cross Lanes, WV.  Ms. Blankenship said the nail tech “cut her”.  Said her finger swelled.  She wanted the salon to reimburse her for the manicure, Dr. bills, wages due to loss at work, etc.

Jerry Adkins salon sent a written response to Ms. Blankenship’s complaint.  They agreed upon a settlement in which they would reimburse her for the manicure.  She never showed up for the money.  She obtained a lawyer.

2

07/10/00

ü

Anonymous telephone complaint Re: Millenium Styles, shop #11885, caller stated shop had improper ventilation and people were constantly smoking in the shop.

Investigation by Ms. Tiano found shop had proper ventilation, also had a porch outside with chairs and an ashtray.  The owners informed her that they were having problems with a disgruntled employee .  Both owners feel that employee is probably the one who called in the complaint.  Ms. Tiano found everything up to standards in the shop.

3

07/12/00

ü

Written complaint by Starr Photograph, Inc./Lisa Hutchinson,

2500 Fairmont Ave., Fairmont, WV, Shop License #011790.  She believes Star Shotz Photography Studios is providing cosmetology services without the required license from the Board.

Investigation by Ms. Tiano on 07/31/00, they were found compliable with licensure requirement.

4

07/14/00

ü

Telephone complaint by Cindy McDonald Re: Patty Withrow is performing nail services out of her home.

Inspection by Ms. Conley at Ms. Withrows home on July 14, 2000.  She said she was not doing nails at home, Ms. Conley left her a copy of the fines, rules and regulations and told her what could be done if she was doing nails at home, fine-hearing-revoking license and report to the I.R.S.

5

07/20/00

ü

Anonymous telephone complaint Re: Hidden Highlights in Falling Waters, WV.  Owner Stephanie Jones was allowing her unlicensed mother to perform manicuring services.

Ms. Tiano inspected the shop on August 8, 2000.  After her inspection she called the owner into the back room and informed her of the complaint.  She told her at no time did she come in contact with any of the clients and she feels it was a jealous competitor.

6

08/30/00

ü

Anonymous telephone call received Re: Pretty nails in Vienna, WV, complaining that they did not disinfect anything.

Inspector Ms. Casto issued a verbal warning to them on Sept. 27, 2000.  Ms. Casto said there has always been disinfectant solution on each manicure table and on the wash bowl.

7

09/08/00

ü

Anonymous telephone caller phoned in a complaint Re: The Beauty Hut in Marshall Co.  Caller stated that a high school girl was shampooing and applying perm solution for Vickie Hassman.  The caller complained her perm did not take and that she was experiencing some scalp abnormalities.

Ms. Tiano investigated on 9/21/00 the Beauty Hut #005313, owner Vickie Hassman.  Ms. Tiano said she is the only operator she has ever seen working there.  After explaining the complaint to her she was floored!  She said her daughter, who is a licensed cosmetologist in Indiana was in visiting and helped her out for a couple of days.  She is moving back to WV and re-activating her WV license.  No fines were issued.

8

09/18/00

ü

Anonymous written complaint that Mr. William Ball is doing hair on an expired license in an unlicensed shop.

Ralph Reed spoke with Mr. Ball concerning the complaint.  Mr. Ball admitted doing several people.  Mr. Reed gave him a copy of the law and issued a fine for violation of 3-7.2.5 and 3-7-2.2 first offense.  On 10-26-00 he paid fine 3-7.2.5.  On 10-31-00 he phoned and spoke with Mr. Absten and advised him he was leaving for FL, would be back in February 2001 and would pay the other fine then.  Paid fine on 3-13-01.

9

09/27/00

ü

Received a written complaint from inspector Lamona Casto that Diana Miller License #30987 has been giving out cards telling people that she will do their hair at their homes.  The person who informed the inspector had Ms. Millers name and phone number, but was not sure about whether or not she was licensed.

A warning letter was issued from the Board on October 5, 2000 to cease and desist from this practice immediately.  Ms. Miller complied.

10

09/28/00

ü

Written complaint by Inspector Lamona Casto Re: Nail Citi, 011960.

When Ms. Casto went into the shop today to inspect, the owner, Kelvin Nguyen came forward to greet her.  A Tuan (Kevin) Nguyen who had been sitting near or at a manicuring table got up to leave, so she asked him where he was going.  It was evident that the was leaving because she was there.  Kelvin said that he was not working, but looking for a job.  She informed him he was not to touch anybody until going to school and obtaining a permit.  She also explained the consequences and reminded him about when he was fined $500 before, working without a license.

11

09/29/00

ü

Ms. Mercer had sent out a warning letter to the shop to renew their license and also a letter to the manager Mr. Stevens for working on an inactive license.

Ms. Casto, inspector,  on 09/29/00 sent a letter to let us know that Mr. Stevens is owner, and it was never changed in our system, but Mr. Cronin is the manager and the only one who works in the shop.

12

10/04/00

ü

A letter was sent to Mr. Adam Truong asking him to replace check #231 in the amount of $1,500 within 10 days from receipt of the notice.

Will be turned over for collection.  Mr. Truong moved out of state and have been unable to contact.

13

10/10/00

ü

Anonymous caller said Tara Keyes is working on expired work permits at the Hair Cuttery #10558 in Charles Town - caller said she works on another employees license.

Ms. Keyes renewed her work permit after being contacted by our inspector.  Ms. Keyes passed the exam and was issued a license on 12/4/00.

14

10/10/00

ü

Anonymous caller asked if a shop had to have a manager, we responded yes.  She said shop #8463, Coolfont had no manager.  I told her that shop was closed.  She said that shop had never closed.  

Sent information to inspector.  On 10/20/00 the inspector went to the salon and 8 yrs. ago there was a change of name/ownership to #9278.   Shop in compliance.

15

10/13/00

ü

Mr. Charles Lynch phoned in a complaint that Shirley White and a girl named Heather were performing cosmetology services in an unlicensed shop at Stonewall Haven, Martinsburg, WV.

Inspector Tiano went to Stonewall Haven, which is a retirement apartment building.  The director, Gladys Burcher was not there.  Several of the residents were asked about the complaint and said there was no beauty shop there but that the two did do hair there.  Ms. Tiano went to Ambrose Towers where the housing authority was located and left a card and a message with Ms. Burcher.  Will continue to monitor. 

16

10/12/00

ü

Anonymous caller Re: Norma’s Beauty Shop #3106, said shop was not fit for a pig to live in.

Gave copy of complaint to inspector on 10/16/00. (Her sister phoned in on 10-30-00 and said they were cleaning the place up) Shop was closed by inspector.

17

10/25/00

ü

Per phone call from Kenneth Coston, he said Clevon Dawkins, at 1700 Kemp Ave., Charleston, WV 25312 is cutting hair at home.  He completed his training but never took state board exam.

Gave complaint to Ms. Conley for inspection.  After surveylance 12/27/00 and 01/12/00 gave no useful evidence Barbara Conley went to the residence today 1/23/01 at 10:35 a.m.  She knocked on the door and asked for Clevon, his sister said she would get him.  She told Barbara to come on in and when she entered it was on the enclosed front porch which was set up like a barber shop.  Clevon never did come downstairs so Ms. Conley left with Clevon’s sister a copy of the fines and told her to tell Clevon to stop barbering immediately or the State Board could do any of the following: fine, have a hearing, report him to the I.R.S., refuse at a future time to issue him a barber license or have him arrested.  She said she would tell him.

18

10/31/00

ü

Telephone call received from Mr. Mel Jamison, a pharmacist in Raleigh Co.  Said several customers have cuts from drills or buffers from getting their nails done and said the implements are not being disinfected between customers.  He is concerned with transmission of the HIV virus or Hepatitis.

10/31/00 Gave complaint to Mr. Reed for investigation.  Mr. Reed gave warnings to management and will continue to monitor.

19

10/31/00

ü

Re: complaint about Summer Nichols who has a nail salon in the Hair Pavilion owned by Angela Craddock.Complaint re: Summer Nichols braggin about having done eight hairdos for the prom and charging $45 each.  (She went to school for a manicurist license)

Ms. Casto spoke with Shirley this morning and Ms. Nichols has a permit and is scheduled for boards 11/14/00.  The first permit expired 3-31-00 and she didn’t get another one until September.  On conclusion Ms. Casto believes that she has done nails without a work permit and also has done hair.  Ms. Nichols denied it.  Ms. Casto believes that the allegation against Ms. Nichols are true and that  Ms. Angela Craddock (owner of the Hair Pavilion) is permitting her access to her shop.  Ms. Casto will continue to monitor.  Ms. Summers was required to take additional training after multiple failures of the Board exam.  She passed the exam and was licensed on September 14, 2001.

20

11/01/00

ü

Telephone complaint from Sherry Lester Re: Donna Roberts, #28050 is going into people homes and performing manicuring and cosmetology services.  She also has an expired license. 

11/2/00 Gave complaint to Mr. Reed for investigation.  On Nov. 20, 2000 Mr. Reed spoke with several people and they admitted that Ms. Roberts yes had done their hair and/or nails.  On 1-22-2001 Mr. Absten sent a letter telling her we had received a complaint alleging that she has performed services in unlicensed facilities.  He explained to her that she may be subject to fines up to $1,000 per day and revocation of license.  Mr. Reed continued to investigate after warning was issued.

21

11/02/00

ü

Telephone complaint from Virginia Jones Re: Christina Evans, 604 Moyer Way, Fairmont, WV 26554, charging to do hair and is not licensed.

11/02/00 Gave complaint to Lisa Tiano for investigation.  Warning issued for alleged activity.

22

11/15/00

ü

Paul Dorton (inmate at N.R.J.&C.F.) in a letter alleged that services were being performed on staff, former staff and their families.

On December 4, 2000, Mr. Absten wrote Warden Evelyn Seifert at the Northern Correctional Facility a letter with a copy of the enclosed complaint.  He stated that if the allegations were true then the institution would fall under the jurisdictions of the Board of Barbers and Cosmetologists.  On December 11, 2000 Mr. Charles Houdyschell, Jr., Asst. Attorney General wrote a letter to Mr. Absten at the Board office advising that hair cutting at the Northern Correctional Center will be confined to the inmate population and staff and general public will not be permitted to have their hair cut at this facility.

23

11/21/00

ü

Received a letter from the Attorney General’s office.  A consumer complaint from a Janet C. Escott against the International Beauty School.  Ms. Escott, was quoted the wrong price($7.50) of a shampoo/set, told there was a senior discount, etc., none of which she received.  She asked for a ½ size french twist, and a few curls at the top.  She said the instructor who did her hair was rude and boastful.  She was charged $13.50.  She phoned the shop back within 30 minutes and asked them to recomb her hair, they refused.  She said I’m 77 years old and this is the worst shampoo and set I’ve ever had.   

Received rebuttal letter from instructor stating that Ms. Escott’s hair was combed 3 times and she kept changing her mind on what she wanted and was also verbally abusive to students and staff.  Complaint was dismissed.

24

12/12/00

ü

Anonymous phone call RE: Michelle Randolph working on manicuring work permit doing eye waxing and bikini waxing at Top Notch in Ravenswood. 

On December 12, 2000, Mr. Absten phoned Cheryl Greathouse at Top Notch said that Michelle Randolph never did work there, she was working at Jerri’s on Gibb St.  Mr. Absten spoke with Jeri Stark at Jerri’s and said that she did work there and she was aware that Michelle could not do waxing treatments and she was not.

25

12/27/00

ü

ü

Received a telephone complaint from Donna Knepper, 22 Roosevelt St. Apt. 3F, Shinnston, WV 25431, RE: Hollywood Nails & Tanning, Shop #11917.  Sent a complaint form.   On January 5, 2001 received a formal written complaint from Ms. Knepper.    She states that the employee (Amy) at Hollywood nails was unsanitary and rude.  She stated that one night while sleeping she felt a sudden pain and awoke to find her sculptured nail and her own nails laying on the pillow.  She received medical attention and has tried to phone Hollywood Nails but gets no response.

On January 5, 2001Joe Nguyen and Nhung T. Nguyen at Hollywood Nails were sent by Mr. Absten a copy of the complaint and given 14 days from receipt of notice to respond.  On January 19, 2001 we received a letter from Joe Nguyen, owner.  He stated that he had never had a complaint like this before, for the nail to come off with the natural nail attached, he said he would call her and talk to her about it and try and solve the problem.  On January 22, 2001 Ms. Knepper was sent a copy of Mr. Nguyen’s reponse.  On February 1, 2001 we received a response from Ms. Knepper regarding Mr. Nguyens letter.  She says she has had one phone message from him.  She states she prefers to have no communication with him.  She said two doctors seen that her nail was torn off.  She could not believe his main concern was his rude employee, Amy and she states one last thing she knows for a fact their equipment is not sterile.  Mr. Nguyen was forwarded a copy of that letter February 1, 2001. Mr. Nguyen replied by letter that he would contact Ms. Knepper and 

(cont.) try to resolve the complaint and refund her money.  A letter was sent from the Board to Ms. Knepper to see if complaint was resolved.

26

01/05/01

ü

Received anonymous telephone complaint on Nail & 2001 Salon, Re:  Improper ventilation and unvented space heaters.

Complaint was investigated by inspector Barbara Conley on 1-17-2001.  She found the salon to be quite clean - there were no kerosene heaters, they’re  were electric space heaters, there were some chemical fumes but there was a vent running and an air purifier.

27

01/06/01

ü

Received a complaint from Barbara Mills, Re: Regal Nails in the Martinsburg Super WalMart.  She went in to the salon to get a pedicure.  Said the work table was unsanitary, footbath was not cleaned between patrons, she used the same file that was just used on another patron.  She also stated in her letter that she has had her nails done at Nail Famous and Pro Nail in Martinsubrg, they are both unsanitary and she has developed fungus infection from having her nails done.

On Jan. 9, 2001 Mr. Vinh Nguyen was sent a copy of the complaint and was given 14 days to respond in writing.  We received that letter back with his signature on it.  We sent him another copy of the complaint and gave him 5 days to respond in writing. Warning issued for poor sanitary practices.

28

01/18/01

ü

Received anonymous telephone complaint Re: Hairtique #5623, Quincy Mall regarding their uncleanliness and sanitation of the shop.

Complaint was investigated by inspector Barbara Conley on 1-18-2001.  Found dust on retail shelves - bases of hydraulic chairs needed cleaning and disinfectant needed changing.  Warned owner and told her to tell renters that these were fineable offenses and to correct immediately or fines would be issued at next visit.

29

01/19/01

ü

Anonymous telephone complaint Re: Lan Tran working on someone elses license, #M00999 in the name of Long Dinh Tran at Hollywood Nails in Morgantown, WV. 

Inspector Lynda Ware invesitaged the shop on 1-22-2001.  She picked up the license #M00999 Long Dinh Tran the person working on this license didn’t know his birthday and his signature didn’t match.  He had no other I.D.  The license #M00999 and photo I.D. were mailed to the Board office. Also while at that shop there was a Oanh Nt Tran working without a license. A fine 2.12 was issued for $500.00.

30

01/23/01

ü

A written complaint was received from a Kelly Lester Re: L.A. Nails, Beckley Plaza Mall, Beckley, WV.  She went to Nails, Nails, Nails and they discovered that she had a terrible fungus on her right thumb nail from her previous nail technician.  She was prescribed “lotrisone” by a physician for treatment which cost $34.39.  She presented the receipt and explanation to Lily at L.A. Nails.    She told her that she wanted reimbursed for the rx.  L.A. Nails would not reimburse her.

On 1-23-2001 a notice was sent to L.A. Nails for them to respond, in writing, to the complaint within 14 days upon receipt.  We received a faxed response to Ms. Lesters complaint from Lilly Nguyen, manager of L.A. Nails, she said  Ms. Lester came into the shop to show her her right thumb nail which had the color of yellowish green and asked to be reimbursed for her prescription.  She said the owner would have to make that decision.  She said her thumb infection looked like the sign of water mold because she didn’t come back in time to get a fill-in and nail started to lift and water got inside.  She checked records and last time Kelly Lester was in to have her nail service was December 30, 2000 a month ago.  Dismissed by Board for not following recommemed treatment procedures.

31

01/26/01

ü

Anonymous telephone complaint RE: Shop #9117, Outlook for Hair, 800 Foxcroft Ave., Martinsburg, WV, has a Dena Kline working there as manager without a West Virginia license.   

Lynda Ware inspected the shop on February 14, 2001.  Ms Kline was working there without a license.  Shop was issued a $500.00 fine.  Dena Kline obtained a West Virginia license by reciprocity on 2-26-01.  The shop paid the fine on 7-06-01.

32

02/20/01

ü

Received an anonymous telephone complaint that Tonya Riley (a reciprocity applicant) has been working at Famous Hair at the Mountaineer Mall in Morgantown, WV.

Received license on 2/26/01. 

33

03/06/01

ü

Received anonymous telephone complaint that a Dawn Siler was working on an expired license in an unlicensed shop.

Inspector Lamona Casto entered Tan-Ur-Hide and as soon as she entered (this is a video/tanning place) she could see Ms. Siler at a amanicure table working on a client.  The inspector informed Ms. Siler who she was and why she was there.Ms. Siler told the inspector she had been there three weeks, that she had just sent for her license because she had not been working.  She said she did not know that she needed a shop license.  The inspector told Ms. Siler what she had to do to become legal and gave her the necessary forms.  Ms. Siler was fined 2.4 $200.  She renewed her Manicuring license on 3-26-01, paid $100.00 of her $200.00 fine.

34

03/06/01

ü

Received a telephone complaint from David Taylor whose daughter, Rachel Taylor, went to Nail 1st to have her nails fixed on 3/5/01.  The licensee her worked on her nails cut her finger which bled quite a bit.  The licensee took a bottle of stop bleed and drug it across the cut through the blood.  She went to the doctor for fear of getting Aids or hepititus.  She is going through a series of hepatitis shots.  Mr. Taylor went to retrieve the stop bleed bottle from the Nail Shop but they would not give it to him.

Inspector Barbara Conley went to the Nail 1st Salon on 3/13/01 and spoke with the Asst. Mgr. Thu Huong Thi Nguyen (Julie) about the complaint and asked for a sample of the liquid styptic antiseptic.  She gave her a bottle with no hesitation.  The inspector gave her a copy of the complaint and told her that she must send a written resopnse to the complaint immediately to the Board office.  Julie said the the clients nails had originally been applied at Nails Pizazz and at Nail 1st they just buffed them down smooth then they did a change of polish 3 times.  She said the client had a split in her cuticle that was tender with no bleeding and she requested the apply something to it.  Then they dropped, not dragged antiseptic on the crack and did not touch it.  Inspector will bring the liquid styptic to the Board office.   Complaint dismissed, insufficient evidence.  

35

03/08/01

ü

Received complaint Re: Valley Beauty School by a student, Tangela Cox

Complaint investiaged by Board inspector, Ms. Casto.  Written response received from owners of the school.  None of the complaints could be substantiated.  Complaint dismissed by the Board on September 16, 2001. 

36

03/09/01

ü

Received a telephone complaint from Cindy Hughes at H&R Block in Nitro Marketplace that the fumes from Nails 2001 next door were penetrating their office.

On March 13, 2001 inspector Barbara Conley went to Nails 2001 regarding the complaint.  When she entered the shop there were 4 sets of nails in the process of being applied.  There were some fumes in the work area but not what I would consider excessive.  I did the inspection and then informed the manager Kim Tuyen N. Vo of the complaint.  She said they were planning to install an exhaust system, 3 overhead vents.  I gave her 20 days to have the installation completed.  In the meantime I told her to keep the air conditioning return vents on and the 3 ceiling fans and if this didn’t keep the fumes under control to use oderless products.  The inspector then went next door to H&R Block and there were no fumes.  I spoke to Cookie Taylor.  She agreed there no fumes today but somedays they were bad and somedays okay.  She appreciated the fact that we had responded to the complaint. 

37

03/22/01

ü

Received anonymous telephone complaint Re: James Thomas owner of Players Club Styling Agency, Shop #12306 in Westover, WV.  Mr. Thomas is unlicensed and is allegedly cutting hair in the back room of his beauty salon.  He is allegedly cutting the hair of WVU football players and others.

Contacted Mr. Thomas Re: Complaint Mr. Thomas stated that he has not performed the alleged services, will continue to monitor.

38

03/23/01

ü

Received anonymous telephone complaint that Sandra Napier at 1259 Jefferson Ave., Huntington, WV, is operating an unlicensed beauty salon in her home.

Complaint forwarded to inspector, Barbara Conley.

39

3/23/01

ü

Telephone complaint from Ms. Duesterhoeft who is an anesthesiologist, phone number 304-424-2093, called to report an illegal procedure being done at Patty Johns, shop #012318 in Vienna, WV,  is using a laser for hair removal. 

Director, Larry Absten contacted the Bureau of Public Health, Mr. Ron Forren of the Sanitation Board and Board of Medicine who informed him that this was not a regulated practice in West Virginia.  Mr. Absten contacted Ms. Duesterhoeft’s secretary  and informed her that the best cause of action was to write the Board of Medicine expressing her concern over the practice of laser hair removal by non-medical personnel.

40

05/09/01

ü

Per inspection of Ron’s Barber Shop, owner Ron Hyre, on 5-2-01 by inspector Lamona Casto he was marked up on several deficiencies. He was sent a standard letter from the Board office to sign the bottom portion and return when the deficiencies had been corrected.  He then wrote a letter to Jason Williams, Constituent Services Caseworkers for the Governor because he thought he had been treated unfairly and he thought the letter he received from the Board was a closure letter informing him to close his shop.    

Mr. Absten, Director of the Board spoke with Mr. Hyre On May 23, 2001. He was then sent a letter on May 23, 2001, addresssing some of Mr. Hyre’s concerns.  On June 18, 2001 it was inspected again by Ms. Casto and she said she had never seen it so clean.  Mr. Absten also responded to Jason Williams of Constituent Services in the Governor’s office.

41

05/17/01

ü

Written complaint from Dwight D. Holsopple, Sr., P.O. Box 119, Tornado, WV 25202 RE: Cost Cutters-Wal Mart, 2700 Mt. Blvd., SouthRidge, WV 25309.  They took their daughter there to get her hair trimmed.  There was no manager

there, the only girl there to cut hair was Jaclyn Raines.   Jaclyn cut their daughters hair so short they said she looked like a boy.  He took his daughter to Sears to see if anything could be done, Sears stated that their daughter would have to be cut almost bald in order to fix her hair cut.

On May 17, 2001 a copy of the complaint was sent to Jaclyn Raines for her response.  Ms. Raines resonded on May 29, 2001 stating that Mr. Holsopple and his wife brought their daughter in for a haircut.  The mother and father both told me exactly what they wanted.  They said do the best you can we know it’s messed up, our boy or boys got a hold of it.  After the cut the mother and father seemed pleased.  On May 29, 2001 Mr. Holsopple was mailed a copy of the response from Ms. Raines.  There was no rebuttal complaint was  dismissed.

42

6/04/01

ü

Received a written complaint from Rebecca Hunter Re: Nail & Tanning Salon, 15 Riverwalk, So. Charleston.  She had nails put on around the 2nd week of May 2001.  Nails were on for about 2 weeks. When nails were applied the (male) nail tech was asked not to get the glue on my skin, the day after the nails were applied my fingers started to crack and become like an open sore.  Her fingers became sore, then the pain began further up her hands and forearem.  After about 1 week the nails were removed because of the pain.

The salon owner responded stating that he would refund Ms. Hunter’s money but was not convinced that any alleged allergic reaction was a fault of the salon.  A copy of the owners response was mailed to Ms. Hunter on June 22, 2001, asking if she had any rebuttal to his comments.  No further response was received from the complaintant.

43

6/08/01

ü

Received a written complaint from Patty Hartenstein Re: The Salon in Beckley, WV.  On May 25, 2001 Patty states that a beauty school student applied color services.  Has done color services prior to this on several occasions, on receptionist and owner.

Inspector Ralph Reed investigated.  A fine 2.12 was issued on 7-25-01 in the amount of $500.00.

Payment received 7/31/01.

44

06/11/01

ü

Written complain received from a Brenda Parsons RE: Regal Nails, Walmart Super Center in South Charleston, WV.  Ms. Parsons had a full set of nails put on at Regal Nails on May 19th or 20th.  On Wednesday of the following week, the middle finger on her right hand became infected.  She has taken antibiotics as well as other medical precautions to heal her finger.  She said their add states “We use only sanitized equipment” and “We provide a manicure kit for each customer”.  She said when her nails were done no kit was used on her.

On June 13, 2001 a copy of the complaint was sent to Mr. Tuan Q. Dinh at Regal Nails.  On June 25, 2001 we received resonse from the complaint.  Mr. Dinh states that after 9 years in the business he has never heard of an infection 4 days after applying a full set of nails.  He also wonders why she did not come in to let him fix it within those days, instead a waiting a month after.  He stated that they do use sanitized equipment.  They provide manicure kits when the customer comes in every two weeks, and after 3 or 4 times when we’re knowing they are going to keep their nails on.  Ms. Parsons was sent a copy of the response to her complaint.  Their was no rebuttal.  Complaint dismissed.

45

6/12/01

ü

Received a written complaint from Mrs. Patricia Frazier RE: Top Nails, 4 Liberty Square, Hurricane, WV.  Her primary concerns were: 1. conditions of their pedicure tub, 2. are cultures ever done on dirty equipment by state inspectors?, 3. dirty and previously uses buffing sponges and files, 4. filthy drying tables, 5. licensures of technicians.

On June 14, 2001 a copy of the complaint was forwarded to Mr. Tony Ho, owner of Top Nails, and he was asked to respond in writing within 10 days.  He never responded.  On 7-10-01 inspector Barbara Conley inspected the shop and in answer to Mrs. Fraziers concerns 1. Today the pedicure area was clean - owner explained they are not giving pedicures at the present time because he hasn’t been able to get licensed emplyees.  2.  State Board will have to answer this question.  When I find dirty files, etc. I throw them in the trash and warn the manager.  3.  Dirty and previously used buffing sponges & files.  Found 4 used buffing blocks and threw them in the trash.  I observed 5 wet sanitzers - 3 active - 2 dried up.  4.  Today the drying table was clean, not sticky.  I did not observe any obvious disinfectant spray though.  5.  Today was my second visit since Tony Ha became the owner of Top Nails.  On both occasions I found unlicensed technicians working.  She gave Tony a copy of the complaint and read it to him he must respond within 5 days.  I told him he must clean the stations and start spraying disinfectant on them and drying the table after servicing each client.  I then fined him 2.12     

 (2nd offense) for $1,000.00 for l 2.12 (2nd offetting an unlicensed, Ha Chan work.  Fine issued 7-18-01.  Renewed shop license August 16, 2001.

46

06/19/01

ü

Written complaint from Loraine Stout, RE: Nail Citi, 315 Grand Central Mall in Vienna, WV.  She received a pedicure from Nail Citi, the water was not changed from the previous customer, two toes were cut, she spent the next 4 hours in the emergency room and received a tetanus shot.  She has included in her written complaint copies of bills from the hospital, pharmacy and doctor.

On June 19, 2001 a copy of the complaint was mailed to Mr. Kelvin Nguyen at Nail Citi.  Still under investigation.

47

06/21/01

ü

Written complaint from Shawn and Heather Radford RE: The Barber Shop and Beauty Lines, 175 Beaver Plaza, Beaver, WV.   The complaint states that they took their son Bryce (21 months old) to the shop to have his hair cut.  While Bryce was getting his hair cut he started crying. The co-owner told Mr. Radford that he needed to “shut his boy up because he was getting on his nerves”.  The parents did not think that this was appropriate behavior.  The co-owner stated that children make him “shaky” but offered no apology for his behavior.

On June 21, 2001 Mr. Howard Thurston, (co-owner) of The Barber Shop and Beauty Lines was mailed a copy of the complaint for response.  Vaughn (Howard) and Leda Thurston responded to the complaint more or less stating that it was their fault they should not have started cutting the child’s hair when he would not sit in the booster chair and was crying.  They stated they should have denied them service at that time.  Complaint dismissed.