BARRIERS TO EFFECTIVE COMMUNICATION
Interrupting
Changing the subject
Giving advice
Talking down
Making light of the problem
Name calling
Assuming what the problem is
Not seeking clarification
Yelling
Threatening
Blaming
Encouraging guilty feelings
Accusatory remarks
Bringing up the past
GUIDELINES FOR GOOD LISTENING
FEELING WORDS
Angry Appreciative Bored Critical Disappointed Dissatisfied Encouraged Frustrated Guilty Indifference Jealous Pleased Restless Scared |
Tense Annoyed Ashamed Cheerful Delighted Discouraged Eager Envious Gloomy Happy Interested Loving Proud Sad |
Terrified Anxious Astonished Contented Depressed Disgusted Embarrassed Excited Grumpy Hateful Irritated Miserable Relaxed Silly |