Recipient Automated Payment Information Data System (RAPIDS) Application Suite
RAPIDS is West Virginia's mainframe eligibility determination and benefit calculation system. The system provides an automated facility for the administration and management of various public assistance programs and supports the information needs at the county, state and federal levels. In addition, the system supports extensive and complex interfaces, both on-line and batch, with federal and state systems such as Child Support (OSCAR), Child Welfare (FACTS), Medicaid Management Information System (MMIS), Administration of Children and Families (ACF), Social Security Administration (SSA), and the Food and Nutrition Service (FNS). The system also supports the issuance of Electronic Benefits via EBT and EFT.
The RAPIDS system, in its support of county workers’ activities in administering welfare programs, has created a uniform application environment across the State’s 55 counties, reduced the Quality Control error rate, improved worker productivity, and enhanced customer services through the outreach concept and improved timeliness and accuracy of benefit issuance.
eRAPIDS facilitates an incremental web modernization of the RAPIDS system, seeking to take advantage of web technologies to create a better front end for users. eRAPIDS provides enhanced usability, extended functionality and lower cost as each RAPIDS module is migrated to eRAPIDS. The key benefits of the eRAPIDS application are improved user interface, easy to learn functionality, better worker efficiency, and reduced data errors. In addition, each eRAPIDS component is designed to be modular and reusable.
Current eRAPIDS functionality includes the following modules:
- Web Inquiry module which workers can use to quickly access case, individual, and benefit information.
- Work Programs module which is a case management solution for TANF recipients with work requirements. eRAPIDS Work Programs has been named a Laureate in the 2011 Computerworld Honors Program.
- Client Scheduling module used by workers to manage their appointments and which includes functionality for offices to manage incoming office traffic via a reception log.
If you would like to see examples of eRAPIDS screens please click here.
The inROADS online application is West Virginia’s integrated eligibility self-service solution. The inROADS application provides citizens with 24/7 access to screen, apply, and review for benefits via the internet. Within inROADS, the My Benefits Account (MBA) module allows citizens to view their current and previous benefits online and provides them with important information regarding the status of their benefits. inROADS’ Community Partner view is designed for Community Partners of the State who enter applications on behalf of citizens. The Community Partner view enables a community partner user to organize and track applications from the time the application is initially entered until it has been submitted to RAPIDS.
inROADS provides West Virginia citizens the convenience of screening, applying, and reviewing for benefits at any time from any location. Additionally, MBA provides citizens the opportunity to independently track and manage their benefits. As inROADS usage grows, West Virginia hopes to expand its functionality to improve business processes for the citizens and enhance its program offerings.
The Reporting and Formatting Tool (RAFT) is an integrated eligibility data warehouse and analytic platform that extracts, transforms and loads Individual, Case, Eligibility and Benefit information from the RAPIDS system. RAFT also integrates data exchange information from the Child Welfare system and Workforce West Virginia Bureau of Employment. All standard, ad-hoc and dashboard reporting is delivered through the IBM/Cognos Business Intelligence suite.
RAFT takes an “outcomes based” approach to reporting and analytics and delivers both detailed and summary level reporting to Case Workers, Community Service Managers, Regional Program Directors and DHHR Executives including:
- Mandatory reporting for TANF based Legislative Oversight Commission on Health and Human Resources Accountability (LOCHHRA) reports.
- Multi-dimensional analysis for BCF Executives and Regional Program Managers.
- TANF Work Participation Rate analytics delivering information to Case Workers, Supervisors, Community Service Managers, Regional Program Managers and Bureau Executives.
- SNAP Error Rate Analytics including detailed case level information for Applications Pending more than 30 days, Cases where Expenses Exceeded Income and Scheduled Reviews.
