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Welcome to Customer Service Reporting Center
The Bureau for Children and Families Customer Service Center is here to ensure prompt, accurate reporting services for changes to your Supplemental Nutrition Assistance Program and/or Medicaid benefits. The Customer Service Reporting Center provides customer service by phone, e-mail, fax, US Postal Service, and inROADS. The Customer Service Reporting Center hours of operations are Monday thru Friday from 8 a.m. until 5 p.m. You can go online and make changes clicking Customer Service Reporting Center
Customer Service Center South
P.O. Box 1168
Charleston, WV 25326 - 1668
Toll Free Phone: 1-877-716-1212
Local Phone: 1-304-558-6940
Toll Free Fax: 1-800-297-6161
Local Fax: 1-304-558-1869
| Counties Served by Southern CSRC | |||
|---|---|---|---|
| Boone | Braxton | Cabell | Clay |
| Fayette | Greenbrier | Jackson | Kanawha |
| Lincoln | Logan | Mason | McDowell |
| Mercer | Mingo | Monroe | Nicholas |
| Pocahontas | Putnam | Raleigh | Roane |
| Summers | Webster | Wayne | |
Customer Service Reporting Center North
P.O. Box 2870
Fairmont, WV 26555-2870
Toll Free Phone: 1-877-716-1212
Local Phone: 1-304-368-4420
Toll Free Fax: 1-800-297-4069
| Counties Served by Northern CSRC | |||
|---|---|---|---|
| Barbour | Berkeley | Brooke | Calhoun |
| Doddridge | Gilmer | Grant | Hampshire |
| Hancock | Hardy | Harrison | Jefferson |
| Lewis | Marion | Marshall | Mineral |
| Monongalia | Morgan | Ohio | Pendleton |
| Pleasants | Preston | Randolph | Ritchie |
| Taylor | Tucker | Tyler | Upshur |
| Wetzel | Wirt | Wood | |
