West Virginia Bureau for Children and Families - DHHR County office Locator

Information a Customer Should Expect When Calling a County DHHR Office

Hours of Operation
Location of County Office
Benefits/Programs available
Brief description of eligibility requirements
How applications are made (office visit requirements, home visit requirements, mail-out requirements, online applications)
Information client should be prepared to verify (income, assets, social security cards, birth dates, shelter/utility expenses, medical expenses, shut-off notices or eviction notices)
Status of pending applications
Brief description of change reporting requirements along with telephone numbers, addresses, and email addresses of Customer Service Centers

If the customer is having behavioral trouble with their child (truancy, incorrigibility, runaway, substance abuse) they should contact the Youth Services Unit
Options for seeking assistance including how to file a request to receive services, filing a petition with the PA's office, and contacting probation
Links to community agencies and services that could assist them and the youth

Brief explanation fo what abuse or neglect is
How to make a Child Protective Service Referral
For new reports, what to expect from the report (how an investigation is handled and completed and possible outcomes)
To check on the status of a previous referral the individual needs to provide information that identified them as the reporter, when the report was made, and the names of the parents they were reporting about.
Customer should expect a professional attempt to answer any questions the caller may have and/or information that the worker is able/allowed to provide. If the worker cannot answer the question and/or provide the requested information, he/she should attempt to identify someone who may be better able to assist the caller.