Formal written complaint received and referred to Complaint Coordinator for logging, opening of case file, and summary.

Complaint is reviewed by Investigator and Director for jurisdiction determination for further direction.

Letter of acknowledgement to complainant explaining necessity for confidentiality.

Letter to licensee requesting response to enclosed complaint.

Response of licensee received and summary documented in case file.

Response summarized and forwarded to complainant for comment.

Response of complainant received and summary documented in case file.

Case file placed on the agenda of Complaint Committee for direction.

At conclusion of Complaint Committee investigation, Committee acts by finding one of the following: