Customer Help Desk Support can be reached at 558-9999 between the hours of 8:00 a.m. and 5:00 p.m.

When calling the MIS Help Desk there are a several things that will help to expedite your call. Please have the following information ready when calling:

• Your user ID. (we#xxxx, hl#xxxx, or fc#xxxx)
• Your first and last name.
• Your telephone number.
• A brief description of your problem.
• If you have already called with the problem, you should have a call ticket number. If you have a call ticket number, please have it available.

If anything has changed that may relate to the problem please leave that information also. (PC moved, Software added, etc.)

There may be times you reach voicemail instead of a Help Desk Analyst. If you do reach voicemail, leave the information above so the call can be properly logged.

When you call the MIS Help Desk, a Help Desk Analyst will answer or return your call. The analyst will ask you key questions that will help to determine your problem. You may be asked to do some simple steps, that the Help Desk Analyst will walk you through. If the problem cannot be resolved on the phone, the call (problem) will then be assigned to a technician. You will be given a call ticket number for each problem you call into the Help Desk. If you reach voicemail, you will be sent an e-mail with your call ticket number.

MIS Help Desk
Room 313
350 Capitol Street
Charleston, WV 25301-3713
Telephone: (304) 558-9999
Fax: (304) 558-5434